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Terms and Conditions

Terms and Conditions of Use

These terms and conditions (Terms) govern your use of Inner Sage Health and Wellness website and social media and should be read together with the Privacy Policy. Please read these Terms carefully. By using this website or Inner Sage Health and Wellness social media, you acknowledge that you have read, understood and agree to be bound by these Terms and the Privacy Policy. Do not use (or continue to use) this website or Inner Sage Health and Wellness social media if you do not agree to the Terms or the Privacy Policy. These Terms constitute an agreement between Inner Sage Health and Wellness’s Fiona Lynch ABN 54 311 747 980 (“Inner Sage”, “we”, “us”, “our”, the “Owner”), the owner and operator of the Website and any Services, and you (“you”, “your” or “user(s)”), a user of the Website, Social media, and/or Services (“Agreement”).

Users must be 18 years or older to purchase any of our products or Services or otherwise have consent from their parent or legal guardian.

Your access to this website and your ability to participate in all or certain parts of this website may be withdrawn, amended or terminated by the Owner at any time without notice and without any liability. Any limitations on the Owner’s liability will survive such termination.

We assume no responsibility for any technical malfunction, error, omission, interruption, deletion, delay in operation or transmission, communication line failure, virus, bug, tampering, theft or destruction or unauthorised access to this website, or any injury or damage to any person's computer related to the use of this website, or the uploading of material or downloading of any software/material (where permitted) from this website.

Any costs associated with accessing this website are your responsibility and may be dependent on the internet service provider used.

Site use

You may use this website for lawful purposes only. You may not use this website:

  • in any way that breaches any applicable local, national or international law or regulation

  • in any way that infringes the rights of any other person

  • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect

  • to transmit any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam)

  • to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

Refunds and Cancellations

Cancellations more than 14 days before an event will be refunded 50% of the event cost. Cancellations within 14 days of the event or failure to attend the event will incur the full fee and  no refund will be issued.

Discounts

Discount codes may be used for a limited time for certain events. Discounts are limited to one discount per customer or ticket. Discounts may be removed without notice at any stage. 

Disclaimer

The Inner Sage Health and Wellness website and social media content is provided for information and educational purposes only and does not replace the need for specific advice relevant to your particular circumstances. This website is not intended to replace psychological assessment or treatment. Furthermore, this website is not an emergency services resource. If you are in need of immediate assistance, please call your local emergency services (000 for emergency services or Lifeline on 13 11 14 for a non-urgent response in Australia). You acknowledge and agree that no information or advice provided on or available through this website and social media constitutes medical, legal or financial advice or advice of any other regulated industry or creates a warranty of any kind and you acknowledge that you should consult an appropriate professional for specific advice tailored to your situation. If you have depression, anxiety, distress, or mental health concerns impacting you, you agree take responsibility to discuss this with a health professional before using any content or attending any workshops provided by Inner Sage Health and Wellness.

Whilst care is taken to ensure the accuracy of content on or available through this website and social media, to the extent permitted by law, the Owner assumes no legal liability for and does not warrant that the information contained on this website is accurate or complete, or that the website pages will be free from errors, or that the website's availability will be uninterrupted. You specifically acknowledge and agree that your use of this website and services found on this website are at your own risk. Anything available via this website may include inaccuracies or typographical errors. Changes are periodically made to the information on and available via the website.

Requirement to Obtain Professional Medical Advice

  • All content on our Website, Social Media, and/or provided via our Services is for informational and educational purposes only.

  • Any statements appearing on our Website, Social Media, or in our Services have not been evaluated by any other national or international agencies.

  • None of the content or products offered on our Website, Social Media, and/or provided via our Services are meant to diagnose, treat, alleviate or relieve any medical or health conditions, nor to guarantee any particular outcome or results.

  • The products and content found on the Website, Social Media, and/or provided via our Services are not intended as a substitute for the advice provided by your doctor or other healthcare professional.

  • You should always speak with your doctor or other healthcare professional before adopting any treatment for a health problem or before adopting any new behaviour regime or using any of our Services.

  • If you have or suspect that you have a mental health problem, you should contact your health care provider before using our Services.

  • Never disregard, avoid, or delay obtaining medical advice from your doctor or other qualified healthcare provider because something you have read on our Website, Social Media and/or provided via our Services.

  • You should be in good mental health when using our product or Service. If you are not in good mental health, you must obtain your health care provider’s consent before using our product or Services, failure to do so may result in adverse mental health consequences.

  • Please seek medical advice in regards to your health conditions.

  • If at any time you notice any unanticipated changes to your health (physical, mental or emotional), you should seek medical attention immediately.

  • You are responsible for making your own inquiries and seeking independent advice from a healthcare professional before acting on any information or material made available to you through our Website, Social Media, and/or provided via our Services. Our Services may not be suitable to your particular circumstances.

 

Links from this website

The Owner is not responsible for and makes no representations concerning the condition and content of, or products offered at, third party websites. A link does not indicate, expressly or implicitly, that the Inner Sage Health and Wellness endorses the third party website or the products or services offered there. Your access to a third party website and its products or services are at your own risk.

Limitation of liability

The Owner provides this website without warranty or guarantee. To the extent permissible by law, The Owner excludes all liability and responsibility for loss or damage of whatever nature (including but not limited to loss of profits or anticipated savings or wasted expenditure) arising from or in connection with your access to or use of this website, or reliance on the website, regardless of whether such loss or damage would arise in the ordinary course of events or otherwise, is reasonably foreseeable or otherwise, or is caused by any error or omission in the website (whether negligent or not), except that nothing affects any liability of The Owner which may not be excluded or limited by law.

In the event that The Owner is liable for breach of any implied warranty or condition that cannot be excluded, then the Owner’s liability shall be limited to the replacement or repair of goods if liability arises in respect of goods, or in the case of services, re-supplying the services, or paying for the costs of re-supplying the services.

Privacy Policy

This policy sets out how we collect, use, manage and store your personal information.

1. What is personal information?

1.1 ‘Personal information’ is defined as information from which your identity is reasonably apparent. This information may include information or an opinion about you (whether true or not) and may also include sensitive information.

1.2 ‘Sensitive information’ is any information about your racial or ethnic origin, political opinion, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional, or trade association, membership of a trade union, sexual preferences or practices, criminal record or health information. We will not ask you to disclose sensitive information unless it is necessary for providing our services to you. However, if you elect to provide unsolicited sensitive information it may be captured and stored.

2. What personal information we collect

2.1 The kinds of personal information that we collect, or hold may include your:

  • name

  • contact details (including email address, postal address, and telephone numbers)

  • date of birth

  • suburb of residence

  • payment information (including credit card details).

 

3. How we collect personal information

3.1 We collect personal information in a number of ways, including:

  • in the course of conducting our services

  • correspondence and telephone calls

  • when you complete online forms on our website

  • workshop or other event registration forms

  • if you provide us with your business card or details on social media, online, or at a function or event

  • order forms for Inner Sage products

  • when you download a product or service

  • if you contact us in person, via email, or through social media (such as Instagram or Facebook)

  • from publicly available sources of information

 

4. Consent and Authorisation

 

By engaging us or registering your details on our Website or Social Media, and/or using our Website, Social Media, or supplying information or documents to us, otherwise engaging our Services, or providing your information as outlined in this Privacy Policy, you consent to us collecting, using and disclosing your personal information (including health information) for the purposes specified in this Privacy Policy.

 

5. Purposes of collection, use and disclosure

5.1 We collect, use and disclose personal information for the purpose of conducting our operations and providing our services, which include:

  • processing registration for events

  • identifying, creating and providing services to members of the public

  • establishing and operating workshops, education programs, and additional resources

  • resolving disputes and responding to queries

  • verifying your identity when you deal with us

  • providing you with goods or services

  • conducting surveys of you and others

  • direct marketing to promote our or third parties' goods or services to you, including by mail, telephone, email, SMS or targeted digital marketing and you may direct us at any time to opt out from direct marketing.

5.2 We may also collect, use and disclose your personal information:

  • for purposes which should be reasonably expected by you and are related to the above purposes;

  • for other purposes to which you have consented; and

  • as otherwise authorised or required by law

  • if we have any concerns about yours or someone else’s immediate safety

 

5.3 We may disclose personal information as follows for the above purposes:

  • to outsourced service providers who assist us in the delivery of some of the services you receive, by providing functions such as:

    • mailing systems

    • information technology services

    • conference organising

  • to other providers of services to us (for example, our insurers)

  • to external providers of member services, benefits and privileges, in order to confirm that the member is a member

  • to our professional advisers, including auditors

  • to government authorities, as required or authorised by law

  • to providers of insurance or other products offered by us

  • where you otherwise provide your consent, whether express or implied

  • where otherwise required or permitted by law

6. Access and Sharing

We sometimes share your personal information:

  • with third parties who work with our practice for business purposes, such as co-facilitators, event organisers, information technology providers – these third parties are required to comply with this policy

  • with other healthcare providers

  • when it is required or authorised by law (e.g., court subpoenas)

  • when it is necessary to lessen or prevent a serious threat to a customer’s or someone else’s life, health or safety or public health or safety, or it is impractical to obtain the customer’s consent

  • to assist in locating a missing person

  • to establish, exercise or defend an equitable claim

  • for the purpose of confidential dispute resolution process

  • when there is a statutory requirement to share certain personal information (e.g., some diseases require mandatory notification)

Only people who need to access your information will be able to do so. Other than in the course of providing services or as otherwise described in this policy, we will not share personal information with any third party without your consent.

We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.

We may use your personal information to improve the quality of the services we offer to our patients through research and analysis of our patient data. 

7. Cookies

7.1 Cookies are pieces of information that the Inner Sage website transfers to your computer's hard drive for record keeping purposes. Most web browsers are set to accept cookies automatically. We use them in order to better understand our users’ needs and to optimize this service and experience (e.g. how much time spend on which pages, which links users choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback.

7.2 The data that we collect include a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Our tools store this information on our behalf in a pseudonymized user profile and they are contractually forbidden to sell any of the data collected on our behalf.

7.3 If you do not wish to receive any cookies, you can set your browser to refuse cookies. However, this may mean you will not be able to take full advantage of our services.

 

8. Storage and security of personal information

8.1 We take all reasonable steps to ensure that the personal information we hold is secure and may only be accessed by authorised persons.

8.2 However, except to the extent that statutory liability cannot be excluded, we exclude all liability (including in negligence) for the consequences of any unauthorised access to, disclosure of, misuse of or loss or corruption of your personal information. Nothing in this Privacy Policy restricts, excludes or modifies any statutory consumer rights under any applicable law (including the Competition and Consumer Act 2010 (C’th)).

8.3 We will retain personal information of former customers in accordance with law and this Policy for a period of at least 7 years from the date that their customer services ceased.

 

9. Access and correction

9.1 We strive to keep accurate, complete and up-to-date records of the personal information we collect, so far as practical. Accuracy depends on the information provided to us. Customers can update their personal details by emailing innersagehealth@gmail.com.

9.2 You have a right to seek access to your personal information held by us and that right extends to correction of the information if it is inaccurate, out-of-date or incomplete. To seek access to your personal information, please contact us on the details above.

9.3 All requests for access and/or correction of personal information are subject to verification of the identity of the person making the request.

Contact us

If you have any questions in relation to how we handle personal information, please contact us at innersagehealth@gmail.com

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0. Changes to this Policy

We may change this Privacy Policy at any time. If we make changes to this Privacy Policy, we will notify you by publication on our website. The revised version of this Privacy Policy will be effective at the time we post it.

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